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Month end is a poor time to reconstruct a shift
A missed clock-out often comes to light during payroll preparation. Three questions can make the handover to your payroll provider easier to repeat each month.
A colleague stayed late on Tuesday to close the shop. Two days later the supervisor remembers why. Three weeks later someone has to search old messages to piece it together. The timing of that conversation can make a real difference to payroll preparation.
1. Which hours were actually worked?
Agree when employees check their entries. If a clock-out is missing, the employee can request a correction in Wejobby. Ask the reviewer to check it while the shift is still fresh in mind. The rota shows what was planned. For payroll, you need to know which hours have been reviewed.
2. Which decision is outstanding?
Set aside a short review before the cutoff. Ask the branch supervisor which correction still needs an explanation, for example. Every exception then has a person responsible for the next step, and administration knows whom to contact.
3. What goes to the payroll provider?
Wejobby brings reviewed hours and compensation data together by period. The payroll lead checks the period and exports a CSV for the external provider. Agree together which period and version of the file will be used.
Count the questions that come back after handover for two consecutive closes. If the same type of correction keeps coming up, you’ve found the part of the process that needs earlier attention.